Refund Policy
Effective date: July 20, 2026
At Solar Watch Cam, we want you to be completely satisfied with your purchase. If you are not entirely happy with your Solar Watch Cam, we offer a straightforward return and refund process.
1. 30-Day Return Window
You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Initiate a Return
To initiate a return, please contact our customer support team at support@solarwatchcam.com. Please include your order number and the reason for your return. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
3. Condition of Returned Items
For a full refund, items must be returned in their original, unused condition, with all original packaging, manuals, and accessories included. Items that show signs of use, damage, or are not in their original packaging may be subject to a partial refund or refusal of return.
4. Refund Method and Timeline
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
5. Return Shipping Costs
The customer is responsible for all return shipping costs unless the item received is damaged or defective. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Non-Returnable Items
Certain types of items cannot be returned:
- Items that are not in their original condition, are damaged, or missing parts for reasons not due to our error.
- Clearance or final sale items.
- Gift cards.
- Any item returned more than 30 days after delivery.
7. Damaged or Defective Items
If you receive a damaged or defective Solar Watch Cam, please contact us immediately at support@solarwatchcam.com within 7 days of delivery. We will arrange for a free replacement or issue a full refund, including return shipping costs. We may require photographic evidence of the damage or defect.
8. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@solarwatchcam.com to arrange the exchange.
9. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@solarwatchcam.com.